Technical Writer

The Technical Writer's role is to develop written information about VoiceMailTel organization's computing systems that help in their development, use, and support. Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments.

• Develop documentation project plans and timelines
• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media
• Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software
• Analyze IT project requirements to determine types of documents needed
• Collaborate with systems and development staff to collect and interpret technical information
• Edit written documentation to create unified and consistent support documents
• Work with printers and graphic artists to plan layout, graphic elements, and formatting of documents. Ensure final documents are usable and of high quality
• Establish, communicate, and maintain documentation standards, and provide training where required
• Maintain currency and accuracy of all documentation
• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts

• University degree in the field of English Language, Communications, or Journalism. A background in technology is desirable
• Work experience
• Good technical writing and editing experience, with specific experience in documenting information technology software and systems
• Knowledge of information gathering, planning, and organizing methods and principles.
• Experience with desktop publishing tools
• Strong understanding of document formatting and presentation techniques
• Exceptional communication skills
• Superior attention to detail
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly, specifically complex technical information
• Ability to analyze target audience and to present ideas in user-friendly language
• Good understanding of the organization's goals and objectives
• Highly self motivated and directed
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment