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CorpAmerica - a Small Business with few employees
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Business Challenges:
» Needs the imagine of a big company by having a receptionist or auto attendant
» Has multiple employees working from home
» Must look like a single office
» Has multiple "departments"
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Solution key components
» We provided a Toll Free 1-800 number and a local number
» The auto attendant has an extension forwarded to a live receptionist
» The virtual extensions were setup to rings to the employees cell phone or home land line at the same time
» All the other standard phone service features were activated: call forward, voice mail, voicemail notification via e-mail, etc
Usage
CorpAmerica is now looking more professional to its callers and functions more productively in front of their clients and partners. Callers dialing 1 can get the automated company information in menus or extensions and they can reach Ann at her home office in North York, or the Customer Support Specialist, Bill working from Mississauga. If a message is left for the Sales Department, John would get a notification email and he could listen and download the message as an audio attachment.
When the customers will cal the main number they will hear: "Thank you for calling CorpAmerica. If you know your party's extension, please dial it now. For company information, or to learn more about our services, dial 1. For sales, dial 2. For customer support, dial 3. For Marketing, dial 4. For a dial-by-name directory, dial 8. Dial 0, or hold, to speak to a customer representative."
Help Financial - a Mortgage Center with on field employees
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Business Challenges:
» Needs a professional image
» It's employees are constantly on the move
» Needs to perform low budget self advertising
» Needs efficient voicemail and a professional Call Attendant
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Solution key components
» We provided a Toll Free 1-800 number and a local number
» The voice messages will be available for saving on PC for a better administration
» The Call Forward will allow employees to be mobile
» Each Extension will be capable to work as a unique commercial broadcasting channel
Usage
The five agents this company has are rarely in the office. Therefore, with a VoiceMailTel Toll Free voicemail service, they are accessible to callers wherever they are. A caller dialing 1 for Bill, for example, would be placed on hold, with music, while they are transferred to his cell phone. If John is in a meeting or he is not available, the caller is sent to his voicemail. The agents can also specify the days of the week and times of the day they would be able to get calls. Callers dialing 0 will get transferred to the receptionist in the office.
What callers hear: "Thank you for calling the Mortgage Center! For John, dial 1. For Bill, dial 2. For Jack, dial 3. For Tom, dial 3. For Sam, dial 3. Otherwise, please stay on the line for the operator"
The e-Bet Factory - an example of an Online Betting Company
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Business Challenges:
» Needs a professional image and sound to keep up with the competition
» Has permanent promotions
» It's a home based business with only one employee
» Needs a professional Call Attendant
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Solution key components
» We provided a Toll Free 1-800 personalized number and the transfer of a local number
» A professional IVR - Live Recorded
» Voicemail web interface - for full messaging control
» Each Extension will be capable to work as a self standing sales department
Usage
This Online Betting Company is a home-based business run by a single person, with no employees. With the VoiceMailTel Virtual Phone Service, it looks like a professional online company rather than a home business. Caller can get more information about the its different products thanks to the Virtual Extensions feature. If the callers dial 0, they get transferred to the owner's home or cell phone.
What callers hear: "Thank you for calling The Online Betting Company, the place to place your bet. To learn more about our betting possibilities dial 1. For Silver Plan, dial 2. For our top selling Gold Plan, dial 3. To place a bet, you may visit our website at the e-Bet Factory.com or dial 0 to speak with a sales representative."
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